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Support

Questions about NELUA, your subscription or your data? Write to us — we usually reply within two business days.

Quick answers

How do I cancel or change my subscription?

Subscriptions are managed by the App Store or Google Play. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions. You can also tap “Manage subscription” in NELUA → Settings → Subscription.

I bought Premium, but it is not active.

Open NELUA → Settings → Subscription and tap “Restore purchases”, signed in to the same App Store or Google Play account you paid with.

How do I request a refund?

Refunds are handled by Apple (reportaproblem.apple.com) or Google Play according to their policies.

Where is my data stored? How do I delete it?

Your cycle diary is stored on your device. To erase everything, open NELUA → Settings → “Delete all data”. Details are in our Privacy Policy.